Terms & Conditions
Welcome to RAAGA BY SUMEGHA. These Terms & Conditions govern your use of our website and purchases made through it.
The website operates under the brand name RAAGA BY SUMEGHA. The legal business name is Meghavarshini P, and the trade name is Srinivasa Lavith Enterprises. By accessing our website or placing an order, you agree to these Terms & Conditions.
1. Use of the Website
You agree to use our website for lawful purposes and to provide accurate information when placing an order or contacting our team.
You must not misuse the website, interfere with its operation, or attempt to access any part of it without authorisation.
2. Products and Product Information
RAAGA BY SUMEGHA offers women's clothing, including cotton and handloom clothing, loungewear, ethnic wear, kurtas, salwar suits, co-ord sets, dresses, and gowns.
We make reasonable efforts to display product descriptions and images accurately. Actual colours or appearance may vary slightly depending on lighting, photography, or screen settings.
Customers should review the product description, available sizes or variations, and applicable product-specific conditions before placing an order.
3. Pricing and Taxes
Product prices are displayed on the relevant product pages or during checkout. Applicable shipping charges and other mandatory charges will be shown before the order is completed.
Customers should review the final order total before making payment. Promotional offers and discounts are subject to the terms displayed with the relevant offer.
4. Orders and Payment
Customers are responsible for providing accurate contact, billing, and delivery information when placing an order.
Orders are subject to product availability and successful completion of the applicable payment process. Order confirmation does not remove the need to comply with the policies published on our website.
5. Shipping and Delivery
Our expected delivery timeline is 3–6 days. Products available in inventory are typically shipped within 2 business days of order placement.
Delivery timelines may vary depending on the delivery address, courier service, and logistical circumstances. Applicable shipping charges are displayed at checkout.
6. Returns, Refunds and Cancellations
Eligible return requests must be submitted within 3 days of delivery. Return and exchange eligibility depends on the product and the conditions stated on its product page.
Refunds for approved requests are processed within 7 days after the return has been reviewed and the refund approved.
Customers who wish to cancel an order should contact customer support as soon as possible. Cancellation requests depend on the order's processing and fulfilment status.
The Return, Refund & Cancellation Policy published on our website forms part of these Terms & Conditions.
7. Intellectual Property
Website content, including text, graphics, logos, photographs, and other materials, may be protected by applicable intellectual property laws. Such content may not be copied, reproduced, or used commercially without appropriate authorisation, except where permitted by law.
8. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions limits rights or protections that cannot lawfully be excluded under applicable law.
9. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the applicable laws of India.
If you have a concern regarding an order, product, payment, or service, please contact our customer support team first so that we can review the matter and attempt to resolve it.
Where a dispute cannot be resolved directly, it may be addressed through the appropriate legal or consumer-dispute process available under applicable Indian law. Any court proceedings will be subject to the jurisdiction determined in accordance with applicable law.
Nothing in this section limits a customer's statutory rights or access to consumer-protection remedies.
10. Contact Information
For questions regarding these Terms & Conditions, products, or orders, please contact:
Brand Name: RAAGA BY SUMEGHA
Legal Name: Meghavarshini P
Trade Name: Srinivasa Lavith Enterprises
Email: support@labelraaga.com
Phone: +91 9343791879
Business Address: 3rd Floor, A-Krupa, No. 40, Door No. 302, Abhinav Poorna Palace Apartments, K R Road, Near Bharathi Nursing Home, Basavanagudi, Bengaluru, Bengaluru Urban, Karnataka – 560004, India